Shipping & Returns
|Standard Shipping||Premium Shipping|
|Canada||FREE (no minimum required)||
Expedited + tracked: $15
|United States||FREE (no minimum required)||
|International||$25 (est. shipping time: 15-30 days)||N/A|
*Applied automatically, no action required.
- Please allow up to 3 business days for processing time before your order is shipped out.
- Customers are responsible for customs, duties and taxes incurred at the time of delivery.
At Kokoro, we stand by our products and accept returns/exchanges on items in new condition in its original packaging, unused and unwashed within 14 days of delivery. (Except for masks, which are final sale)
Customers are responsible for paying for shipping costs for returning/exchanging an item (except in a case of a manufacturing defect or a shipment mistake on our part). The original shipping costs is non-refundable and we do not offer free shipping on returns.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you would like to schedule a return/exchange, please send us an email at firstname.lastname@example.org along with your order number to arrange your return/exchange.