Shipping & Returns

Shipping

FREE standard shipping to Canada and USA. 

International $25 (standard shipping: 15-30 business days) 

Expedited and tracked shipping is available for orders within Canada and the US. Rates can be found at checkout. Express shipping is not available at this time for International orders.

Please allow 5-7 business days for processing time before your order is shipped out.

Customers are responsible for customs, duties and taxes incurred at the time of delivery. 

Refunds/Exchanges

At Kokoro, we stand by our products 100% and accept returns/exchanges on items in new condition in its original packaging, unused and unwashed within 14 days of delivery. (Except for masks, which are final sale) If you would like to schedule a return/exchange, please send us an email at info@wearekokoro.com along with your order number to arrange your return/exchange.

Customers are responsible for paying for shipping costs for returning/exchanging an item (except in a case of a manufacturing defect or a shipment mistake on our part). The original shipping costs is non-refundable and we do not offer free shipping on returns.  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

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